PayGOnline Customer Support

The PayGOnline website at is the official site launched by AT&T to cater to their customers subscribed to a prepaid plan from the carrier. If you’re an AT&T prepaid customer or using the Go Phone service from AT&T, then the PayGOnline website will have all your needs covered.

Now, while using the PayGOnline portal, you may have some concerns or queries that you need an official answer to. In such cases, you can reach out to the AT&T Prepaid customer care service team to get your issue addressed and resolved in the best way possible.

How to Reach AT&T Prepaid Customer Care ?

There are multiple ways to get official support from the AT&T Prepaid customer care team. We have explained them below.

  1. Reach out to AT&T Social Media Profiles:

    You can reach out to the official Facebook, Twitter, and YouTube profiles of the AT&T customer support team to get your issue addressed.

    Click here to reach the official AT&T customer support Facebook page.
    Click here for AT&T’s official customer care profile at Twitter.
    Reach out to AT&T’s official customer support YouTube profile by clicking here. 
  2. Call AT&T Customer Support Team:

    You can also directly call the AT&T customer support team by dialing 611 on your AT&T registered mobile network, or 800-901-9878 from any other network. These numbers are available between 09:00 AM and 09:00 PM Eastern Time from Monday to Saturday. On Sundays, the customer support number is available from 10:00 AM to 09:00 PM Eastern Time.

    If you’re trying to reach AT&T Prepaid customer support team from abroad, then you can dial the number +1-408-962-1025, which is absolutely free to call from a mobile phone and is available 24/7. 
  3. Search AT&T Support Knowledge Base:

    There is an extensive knowledge base available within the AT&T official website where you can search for the issue/question/concern that you’re having and most likely get an official existing knowledge base content.

    To access the AT&T support knowledge base, click here to load the official AT&T customer support contact page. Once the web page loads, scroll down until you see a text field with the text “Search AT&T support” written on it. Type your query within this text field and click on the “Enter” key on your keyboard. You will now get a set of results based on your search query. 
  4. Use AT&T Official Chatbot:

    Within the AT&T website itself, there is also a chatbot functionality that can help people who need support from the AT&T customer care team to look into the issue they’re facing.

    Visit the official AT&T support page by clicking here. Once you’re on the website, wait for the page to load completely. Once finished loading, you will be able to see a blue-colored “Chat” icon within the right edge of your browser window.

    Clicking on this icon will launch the AT&T official chatbot window. Enter your question within the given text box in the chat window to get help from the chatbot. In case the chatbot isn’t able to assist you accurately, you will be given additional instructions on how to further proceed with the issue you’re facing.